Santa Fe Glass Chronicles

Maybe you’ve had a break-in. Maybe the kid who lives down the street tossed a wayward throw to home plate through your picture window. Or maybe you just closed it too hard and broke it yourself. In any case, you’ve got yourself a broken window, complete with dangling jagged shards and chunks of razor-sharp glass on the floor. Visit us on Santa Fe Glass – Gladstone.

What do you do? You call a glass repair company. But before you do that, take a few minutes and gather some of the following information which will help expedite getting it repaired, hopefully the very same day.

What is the size of the broken window?
A major factor in same-day window repair is the size of the glass. A glass company employee won’t expect you to give them exact measurements over the phone, but will certainly ask you for a rough estimate. Find yourself a tape measure if you have one and (taking appropriate care, of course) measure both the height and the width. Measure only the glass surface you see (it’s what’s known as “daylight” in the glass repair business). Don’t have a tape measure or just can’t seem to find one when you need it? Use a sheet of typical copy paper – most are usually eleven inches long.

Is the window single or double-pane?
Single-pane windows can usually be repaired that very same day, often on the spot. Double-pane (also referred to as thermal or insulated windows) are a different story. This type of window has to be custom-made and will usually have to be ordered by the glass company from their manufacturer. This can typically take anywhere from 5 to 10 working days.

Determining whether you have a single or double-pane window is a fairly simply endeavor regardless of how little knowledge of windows you have or how badly broken it is. At the edge of the glass wherever it meets the frame, look for a silver aluminum spacer anywhere from a 1/4 inch thick to 3/4 inch thick. The presence of this silver spacer almost certainly indicates a double-pane window.

If it is a double-pane window, are both panes broken or just one?
If both panes of a double-pane window are broken it will have to be boarded. If, however, only one pane is broken it can often be left in place without having to board it. Be sure to let the glass company know in advance if it’s just one pane that’s broken or both.